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We turned up at the Alhambra Palace to find that we needed to visit a certain place in Granada to validate & get the tickets. I accept that I didn't read through the small print but feel that should have been made more obvious at purchase. However, the place tried hard to reach me on my mobile but calls are expensive plus I missed them. A text would have been much better. A tour guide at the venue rang for us as my phone wouldn't connect & they sent the tickets to us by taxi. I would use the company again now I'm a bit more savvi!